8:30 - Speaker Ken Payne arrives and looks quizzically at the projection. Here’s Robert Leaver to explain. Need to ‘work the room’ so I’ll post and add more later.

8:55 - Well, we’re only about 5 minutes behind schedule so far, but there’s precious little evidence that we’ll get going any time soon. Around 25 people so far, more filing in.

9:10 - Just demo’d the Providence & Beyond social network we made with Joomla. Amanda "funkEpunkEmonkE" Suzzi did a great job. Now Fred Presley is introducing the speaker.

9:15 - Speaker “Sometimes my mind works so hard that it stops. I call it “therapeutic depression.”" Takes a break with 19th century translations of Stoic philosophy.

Reference: Martha Nussbaum

Greeks believed in healthy body, healthy mind, healthy life in the community. Can we be personally healthy in an unhealthy community? The level of thought that goes into social health needs to meet the level of thought that goes into medical training.

What’s Coming: Obersvations on “the predicament we’re in.” Then some notions about taking a next step.

Our system doesn’t work the way we want it to, so we don’t feel we’ve been as productive as we could have been. In organizations, great talent that goes unused and other who have “checked out.” So agencies suffer from a debilitating chronic, low-grade depression. Dept. of Admin building is the ultimate RI example. There’s no space for casual conversations. ((ED. “Make the hallways wider.)) Many for-profit companies understand the value of these interactions and facilitate them.

Obs. 1 - We live in structures and name the components. We use those names in the syntax of the structure, creating a grammar of creation. When the structure is non-functional, the grammar become non-functional. Approach: deconstruct the grammar in historical context. The grammar was created for another time, another society. We don’t need to be bound by that structure. Our conditions are different.

Pledged to self to explain the RI situation in historical context. Couldn’t be done from the inside, so he stepped out and wrote articles for Projo.

Every generation creates their own structures, physical and intellectual. Historically, RI legislature met on Benefit St. and in Newport. New State House built, but also the building now housing DOT. That was the first state government office building.

Question: How do we recreate government space in RI? All government space is oppressive and depressing.

Obs. 2 - Who believes the RI government is optimally functional? (Laughter.) DEM legislation - don’t think about the vertical regulations, but the horizontal connections. Vertical relationships are easier to talk about, so that’s our grammar. But value comes from horizontal connections. During cutbacks, that with the strongest statutory support will survive the best. Hence we are eliminating our best value.

RI ranks at the bottom of government effectiveness. And it’s always because of HOW we use the people in government. High-performing organizations are all about how you use your talent.

SO: We have non-functioning space, non-functioning structures and an antiquated grammar. How do we move forward.

– Discussion

Q: What is the role of legislation in this process?

KP: Laws create space in three ways: you must, you must not, you may. Last option allows for space that can be used creatively. Non-rules based thinking. 19th C thought of law as a way to release energy. Each corporation required separate charters, then general enabling law that release energy.

Q: Easy to see what’s not working, but we want to focus on what IS working. What do you see that’s working in RI or elsewhere?

KP: See great examples all the time. RI Keepspace, and now DEM is dedicating resources against that effort. So that’s RIH and DEM in horizontal connection.

Q: Laws could create space, but now laws seem to limit space. Your thoughts re: current fiscal crisis. Is there an opportunity for transformation?

KP: Our basic cultural metaphor has been mechanization, creating rules-based structures. Tayloristic thinking. In RI, the approach is always: When in doubt, create a new rule.

TG: Now with the draw down, there’s an opportunity to use the space more creatively.

KP: Quality of meeting space in state government is dismal. DOA conference room B is symbolic of the culture.

Q: Greeks concern w/growth of individual. Capitalism is precondition of democracy and wealth creation. How do we get back to that approach?

KP: Working on the paper on the importance of keeping economic top-of-mind in legislation.

Q: Perception - private can select talent, deselect non-talent. Government can’t do that very well. Or can it?

KP: Much more talent in government than is being used. Difference is that government is bad at respecting the talent people bring, and then improve on that. People with talent and energy get plugged into job descriptions, and pretty soon the light goes dim. Give them an opportunity to shine, and the light comes back on. System doesn’t promote churn or innovation.

Obs - Loyalty and longevity prevent innovation.

Obs - RI too broken to find many success models. We’ll have to look outside.

Obs - Premise of mechanics: get it right and then replicate. No need for adaptation. New Deal created structure of interests. Now we’re locked into an institutional structure that doesn’t let us compete or adapt. Structure so rigid it won’t even listen anymore. Mechanics requires that government “has the answers.” Private sector is now growing by asking questions. Accurate?
KP: Read John KG’s New Industrial State as an historical work. Mortality rate of governments is about zero, so churn is about zero. Agencies persist. So 1930’s structures persist, embedded mistakes have a very long lifespan.

Q: Disconnect - private state moving one direction, government standing still. As developer, you need to hire private 3rd parties to guide you through the system. What are the elements we can take forward, success models?

— How Do We Design a Future System?

KP Fear - RI government will become more corrupt, worse than it has been. Sources of corruption - misuse of position to create advantage - [Robert Burke? Sociologist -- bosses and machines arise when formal systems fail] by that definition, RI faces potential problems.

CVS - is the local ball team, they want to win in their home stadium (RI). So they work the system to get that win.

RI now cutting gov workers, so more work for those remaining. System slows down. How will people react to this slow down? Will they be tempted to do something inappropriate/illegal.

Constituent services - citizen mad because of ‘the system’ and they are told ‘go scream at the gov or legislator. They in turn lean on the agency to bring that problem to top of the pile. As we hollow out government, we are at great risk.

Q: Private sector uses visionary planning to achieve objectives over time. RI gov does not have this ability. Concept: Dual budgeting system — 1) authorize (governor/vision/strategy) and 2) appropriate (assembly/tactical) — based on objectives. A good idea?

KP: RI budget system is 82 years old, born 1926. Why do we have to live with this forever?

Q: What type of personality traits/characteristics are required to shift the current system?

KP: Multiple sets of talent required. Example of talent, but bad to work with: mindset is controlling and precise, does great at managing risk and keeping numbers. But, innovation and responsiveness were disaster. The issue is recognizing talent and then using it effectively.

Q: Follow up — what about leaders? What do they look like?

KP: Need leaders that are genuinely interested in the talent they have , not the systems.

Obs - Fundamental flaw - government works best when run by people who understand governance. Our system is about politics. Simile - politics: governance as lust: true love. System rewards politics over governance. Collapse is positive in that it could create groundswell.

KP: People change. As vocabularies change, people can learn the new language.

RL - Two references

Garreth Morgan - Images of Organizations: Metaphor rules

James Hillman - Kinds of Power

 

 

Comments from migrated blog:

• Peter Simon // May 21, 2008 at 7:25 am

  actually, even though i agree with everything that Ken said, RI is known outside of the state as aplace of innovation, at least in the maternal and child health area. we have won Ford Foundation Awards for Innovations in Government and have been cited as having models achieving top performance in childhood vaccinations, childhood lead poisoning prevention, newborn screening, and more.
  Health Housing Collaboration and work with SmartGrowth is positioning us to help our policy makers look upstream for ways to better invest in infrastructure and reduce drivers of high levels of health care services utilization, one of the most misunderstood determinants of a sustainable economy. As long as RI’ers think that “health” comes from CVS, BCBS and LIFESPAN, we won’t be able to make the kind of investments that will get us walking to work, off the highways and out of the gridlock.

  peter

•  Ken Payne // May 21, 2008 at 4:13 pm

  Change often comes from the middle. The top is successful in the status quo, and the bottom is consumed by trying make it through each day–there are significant exceptions to this general pattern….however, however is it really reasonable to expect others to fashion the kind of government we want in RI?

  So if improving government is critical, can we be passive? Is our self-image that of being free riders on the efforts of others?

  I didn’t stimulate discussion on the 9th either to provide entertainment, a cool/fascinating morning, or to discourage action by presenting a gloomy picture of the status quo.

  Gosh, but we need to think things through regarding RI government, come up with a design that can be implemented, and get involved in a broader effort…. What are our alternatives?

  Do we, without being explicit about it, cling to the hope that when RI comes through the current economic down-turn somehow systems will just be better and more functional–deus ex machina? Will an invisible hand take care of things for us?

  Or has the time come for us collectively to put in an extraordinary effort?

  I encounter a lot of despair and anger in the community. I wonder can these feelings be converted be converted into constructive energy?

  What do others think?

• Ken Payne // May 23, 2008 at 10:09 am

  Peter,
  Good things do happen in RI. In fact some exceptionally good things happen here.
  We’re not given much credit for them, and we don’t use them to build our overall sense of self-esteem. RI almost delights in having a negative self-image. Flagellation has a route to good health and a positive attitude about life….
  Worse yet, by not embracing the positive things that are done, we do not connect them very well and make them a basis for moving forward.
  There is a fair amount of latent good with which we can work.
  KP

• Michelle Girasole // Jun 5, 2008 at 9:39 am

  Ken, Thank you for a wonderful session at Providence and Beyond. Your words have come back to me in the past few weeks many times, as I hear people in my town grumble about “the way things are” in RI.

  What sunk in for me is that change has to happen at the community level - not the federal or state government level - we put too much responsibility on our politicians to move mountains.

  If we can (as New Commons suggests we should/could) identify one or two areas that REALLY matter to us - as citizens, parents, business owners, etc - and then find a way to apply our individual talents, skills, passions. etc. to make just a small difference in this area. Imagine what a difference that would make collectively. Change can happen in the middle - at the community level. How refreshing.

  I’d love to hear more thoughts on this topic.

 

3rd element defines the economic development imperative.

Distributive Justice vs Corrective Justice

Departmental thinking/ Departments have divisions. Nomenclature shift to ‘agency’ so that agencies have missions and agent who work toward them. Why build roads? Econ dev. Lack of roads prevents growth, hence build roads.

Key shift among agencies’ missions - horizontal connections. Example: economic development and education are interlinked, but cultures are different.

Key shift - stop creating job descriptions and start attracting and managing talent

Overall, get away from mechanistic thinking and replace it with systems thinking.

Q: How does this talent management work?

KP: Effective workers are always working beyond their job description. Personnel systems need to be flexible, less oriented to longevity/seniority.

Obs - RI gov HR is doing exactly what it’s designed to do. It’s the wrong thing to do, but the system is working very effectively.

Q: If structure follows strategy, then strategy follows vision. Who coordinates the vision?

KP: Governance is key - NGOs and communities need to bring their vocabularies to bear.

Reference: Kwame Appiah

Q: You can’t have the re-visioning until you can a crisis. Now we have a looming crisis. How do we take advantage? What are the downsides? Corruption.

KP: Planning is key. You can’t have autocratic visioning. Or republican (representatives). Community planning groups must participate. Messy and less used, but much more evolved sense of participation.

Q: Systemic problem in city/state structure. System breeds inefficiency. Correctable?

KP: Local government is profoundly atrophied. Doing the same things as 50 yrs ago. Hasn’t added anything but has shed health. What does it do? Public schools, police, fire = 85% of budget. Public works, parks and recreation, vital records, planning are all tiny parts.

Q: Do you see a state in the US that we can use as a model?

KP: No. Most states are so much bigger. We should look for an urban county government that has state-like powers. Also, the US doesn’t match us well. We’re more like Holland than Texas.

Reference: False Flat - Dutch community development.

Obs - Stop thinking about US as 50 states, but rather 300+ metros. A new federalism. Is there something in this?

KP: Yes. US is a commonwealth of metropolitan economies. State economies are a function of metro economies. RI is essentially a metro area of about 1,000,000 people. Governments tend to think within their own boundaries, not outside. RI’s great hope is to participate in the greater Northeastern economy.

NYC planning - realizes position in global game, but also needs to adapt to maintain position. NYC leading transit thinking. They need to link the region via high speed rail to reach the talent base to stay a leader. We need to think this way too.

Obs - The cesspool law. A missing opportunity to improve enviro/water/coastal issues.

Obs - Maritime cluster is strong, but under supported/disorganized. Lots of expert talent.

KP: Both good points. Maritime talent is excellent. Best underwater workers in the world: Electric Boat. Oceanography from eastern CT to Woods Hole. Even MIT.

Obs - Globalization reveals regionalization. Example: Cascadia=BC, WA, OR. Also, Boston-DC metro axis.

Obs - How about New Zealand as an example? Transit department now 3 from 2,000. Gov doesn’t provide services but ensures that services are provided. Privatization done in conjunction with existing union structures. Agencies can’t assess the quality of the services they provide, but CAN assess the quality of services provided by others.

Obs - Metropolitanization: Jim Capraro approach creates lots of energy, but it’s messy. Overall, very successful approach yields good results. Also, non-linear appoaches: working on reforming City of Prov gov. Five and Ten.

Q: Can we really combine our 39 fire departments?

KP: Small jurisdictions are inefficient, as are very large jurisdictions. There’s a sweet spot around 25k per unit. RI doesn’t have lots of very small towns. MA worse off than us. Key question: how doe you get efficiency and productivity out of what’s already there.

Boundaries are antiquated, but there’s no structure for communication/coordination.

Q: Could RI create a fulltime “Senate” that focuses on vision. Then Assembly stays in tactics.

KP: No limits as long as you have proportional representation. I would fear a winner-take-all mentality.

Q: Very few people can run for office. How can we get more ‘regular’ people involved in government?

KP: Key question. We have a ‘citizen’ legislature, but they come from a narrow slice of society. They’re ‘people people’ but not that good with technology and maths. Need the ability for quantitative assessment.

Q: Do you have an insider’s view of how the state is using technology?

KP: It’s used in the mechanistic context. It replaces job descriptions. More vibrant use is not highly developed. Email replaces telephone. State doesn’t appreciate how much it is a knowledge employer. How do you build a road? It’s a knowledge decision.

Q: State has so much information, but they never push out realistic information.

KP: They have data, and some gets made into information. Then some of that is made into knowledge. Did a police analysis on Driving While Black. They had the data, but the agencies resisted. “Our job is to do things, not to think about what we’re doing.” Not enough people in state government are paid to think. They’re only paid to do.

Q: How do we get government to think creatively?

KP: We have to take over government. As economics emerged as a science, they started to look at voter behavior in terms of economics. Candidates  marketed themselves and the citizens participation was to vote.  Democracy is then transactional. Another approach: involvement in governance is part of the healthy community life.

It’s really quite simple: people cluster around success, and the next thing — innovation — isn’t successful. So nobody clusters. So nobody knows.

Until innovation succeeds. And then - WHAM! - everybody finds out. And usually not in a good way. Web 2 is that next big thing, and it is bearing down on your business right now.

So, one day in 1999 I was on an journey from nowhere to nowhere, and I stumbled across Web 2. And I kept right on going, because the next thing I found changed by whole career and, in fact, my life.

It all started with this guy Jakob Nielsen and his site useit.com. It’s a site about usability, the study of how humans interact with computers via the interface - graphical user interface (GUI) or whatever. And don’t let anybody give you their ‘opinion’ on usability. It’s a laboratory science. I had been reading Nielsen’s columns for a while because they were making the website I was working on at the time spectacularly successful. This column was pretty esoteric, but it dealt with a real problem — not being able to edit web pages through a browser.

Toward the end of the column, there’s a link to this post on one of the earliest of what we now call blogs, Dave Winer’s UserLand. Today, it’s called scripting.com. This guy Winer had a kind of software called Manila that let people click a special link on a page, and then edit the page. (That, in a nutshell, is Web 2.)

I pushed the IT guys at my company to check it out, at least experiment. They just laughed at me. “You can’t just have anybody making web pages.”

Anyway, at the very bottom of this second article, there was a link to what some of Dave Winer’s friends were up to, a website and a book called Cluetrain. The people who wrote this book, that whole side of the world called “dot commies” - they saw the big picture clearly, accurately. They saw way so few people controlled so much information. And how that was about to change.

A few of their 95 Theses:

1 - Markets are conversations.

3 - Conversations among human beings sound human. They are conducted in a human voice.

39 - The community of discourse is the market.

40 - Companies that do not belong to a community of discourse will die.

74 - We are immune to advertising. Just forget it.

It was this last one that got me. I grew up on advertising, literally. My father was a Mad Man at J. Walter Thompson working on Ford and Pan Am. I knew the inside story on advertising, yet there I was making more than I ever had before writing ad after ad after ad.

Cluetrain opened my mind to the possibilities for my career. Within six months, I had left a job I hated to join a start-up dot com, and I haven’t looked back since. But that’s another story.

Here’s the bottom line: Cluetrain is right.

The proof is Google. They break all the rules except one, yet they make all the money. The one they don’t break: give the people what they want.

What the heck does any of this have to do with Web 2 (and you’ll definitely be asking yourself that question if you take the class)?

Everything.

• Growing traction around sustainable businesses
• We need to train people to solve problems that haven’t occured yet
• Need for efficient use of resources, housing planning needs to include this thinking — same as regulations around various businesses
• Our roads haven’t kept up with our desire to be on them
• New paradigm for business building - don’t build biz around functionality, but passion - needs institutional support (if I care about YOU, then I’ll care about your BIZ) focus on benefit, not output — not the profit, but what the profit can do
• Community - unity needs to come first - is everybody you need to talk to in the room, are they aligned
• Need incentives for green development
• Assets not fully understood or leveraged
• Now is a really great time for the future
• We need to align and connect the ~10,000 non profits in RI to eliminated duplication, leverage their capabilities and compensate them appropriately
• Stay engaged with the community after planning, but into and through execution to be sure projects stay on course, strategies applied in proper conditions
• Non profits need to put “place” in their mission for auto-alignment
• Put non-profits back into neighborhoods
• Some RFPs are requiring multiple non profits to collaborate
• Businesses also have untapped passion and energy for improving place
• Frame desire not in terms of what you want to eliminate/avoid, but in terms of what you want to achieve
• Self-created econ dev project to bring innovation at scale to housing/planning/greening/regenerative-restorative communities

We’ve already gone over our time limit, but the group conversation continues. Your humble (not) scribe needs to ‘itty off on his oddy-nocky and make some pennies for himself.

Next Providence & Beyond event on April 11. Keep an eye out for it.

3: passionate about ideas, as pediatrician/pub health know health comes from social context. existed 150 years ago.

4: passionate about people, assisting people who have gone through adversity. providing with process to become self-sustaining - community organizing - helping people make change in their lives

5: fixing what humans have done to the planet — sustainability, nobody knows what it means. figuring out my connection to the planet

6: leaving footprint in the sand of time - remembered for making a mistake or making a difference - passionate about business development for human empowerment - two paradigms: significance and security

7: combining biz dev and environmental planning - connecting business success with personal success

8: rivers - balance within ourselves - connecting people with their locations/rivers

9: lifelong Prov resident - realness, beyond preservation to sense of place that’s real - not reinvented, not the same soul that it used to have - real places need people to be more real

10: fighting the corporate predators of tobacco control - work with others to leverage the power of beliefs - if unexamined, they can lead to troubles - combining health with people and place, de-medicalizing health, [describes resilience planning without knowing it]

11: connecting soul to work

12: from real estate POV, planning is wasteful - we need to be stewards, not abusers - not just develop housing, but develop communities

13: don’t believe that for-profit puts profits before people - supports the ability of private sector to make change for the better - seeks to take Prov to “next level”

14: passionate about the future - taking responsibility for the future - family is important, reminds us of our responsibilities to the future

15: passionate about improving quality of life - transitioning housing stock to healthy, affordable

16: 2 questions - what constitutes home for a person? what constitutes home for a community

17: passionate about people and how they interact as a community, business career ultimately didn’t satisfy - sold biz and went into community development

18: passion = adventure - prefers the dark, exciting path other avoid, finds excitement through education, history, business…

19: living the love demonstrated by Christ

20: passionate about being passionate, web 2 and helping Davey beat Goliath

21: people and place - most focused on 5 themes — the greek Agora/Spynx dicotomy — resurgence of debate in public school — a regenerative economy — systems where waste becomes food — the next generation

9:00 — Intro: Robert Leaver reads a poem by Rumi, tells a brief history of this project from “A Year in Providence and the Region” 2006 to “Providence & Beyond” 2007 and 2008.

Fred Presley gives an update on our colleague Larry Quick who is in Australia recovering from treatment for leukemia. Before his diagnosis, Larry said, “2008 will be the year of resilience.” How true? Fred and Larry work in the field of ‘resilience planning’ which seeks to take planning out of the reactive mode and into the pro-active mode — to see issues as they forming, not when they become real problems and position ourselves and our communities not just to survive, but to thrive in these changing conditions. Analogy: surfer.

Michelle Gonzalez brings people up to date with New Commons, our upgraded website. Then I’m supposed to talk about the new blog and our soon-to-be social network.

End segment one. I gotta go talk.

Three posts, 60+ comments. That’s just a preposterous ratio. Completely unsustainable. A fourth post yielded a paltry 9 comments so far. On average it’s still 17.5 comments per post.

For reference, on my little Bucket Blog, I recently set a new record for comments at 13, but several were me chatting up my readers.? On this social media blog, it’s all reader comments.

This blog does have some things going for it that I don’t. The author, Catharine P. Taylor, is a legend in the advertising trade press. A key player in AdWeek’s 00’s resurgence and founder of their AdFreak blog, she was pushed aside last year, leading to the title’s decline many say.

Her name alone is not enough to generate this kind of interest. Indeed, her own blog that covers the general NYC/USA advertising industry enjoys good engagement, but not like the social media blog.

My take-away is that this is a critically important area of the marketplace. Companies are asking their ad agencies to guide them into these market-converations, but it’s really a case of the blind leading the blind.

Hence the explosion of comments on this blog. Also, the quality of the discussion on the social media blog is similarly exceptional. Very smart, very experienced marketers are realizing that their entire way of doing business — their unique value equation — is changing in front of their eyes.

This new world is a much more difficult place to “create interest” where there is none, to “build a brand position” that doesn’t fit the facts. At best, you can fool some of the people some of the time. At best.

So agencies are being asked by their clients to lead those clients to the place where the agency is no longer relevant.? Now that’s entertainment.

I talk about it in my New CommonsAcademy class. I talked about it at the NewB camp. I’m going off about it on the UrbanPlanet boards. I can’t find enough blogs where I can talk about it. And now I’m gonna write a post about it on this blog. Not like I don’t have my own blog.

So, yeah, I can get a little sick of it. Until I read a story like this one in Salon about how web 2 isn’t really democratic at all, but just a small number of people behind the scenes. Then I remember how much work there is to do. Understanding is not widespread. Salon is web-only magazine. Web-only!

They should have at least some clue. But they have no clue. And it’s not like the Cluetrain isn’t going through there on a regular basis.

Let’s take a look as some facts that Salon should have uncovered. First of all, we’ve known for a long time about the number of people who “lurk” vs. the number of people who “post” vs. the number of people who post incessantly. (That’s us.) Per 1,000 users:

• 959 will only read (lurkers)
• 59 will mostly read and post occasionally (kibbitzers)
• 15 will post
• 5 will post like crazy
• 2 will be complete jerks

It’s no surprise at all that 80% of Wikipedia edits are done by 20% of the users. It’s actually way above average.

But Salon also assumes that the number of educated edits is the same as the number of times a page is edited. In reality, the page is edited every time it’s read. By reading and NOT editing a page, expert users passively approved the content. “Looks good to me,” is the tacit approval.

Salon found a piece of information, thought they understood what it meant and wrote a silly, pointless article. The lesson is: don’t take what you read at face value. Everybody who can is talking or writing about web 2. Are they expert enough edit the web 2 page on Wikipedia?

*These two sentences, written exclusively in the passive voice and using no fewer than four unidentified pronouns, are dedicated to Robert J. Leaver.